Contact us – English
Would you like to get in touch with us?
Contact us and we'll help you. You have several options to contact us.
Contact and talk to us
Customer service: Monday-Friday, 8 am to 5 pm.
Call Centre: +46 771 88 00 99
Switchboard: +46 8 696 40 00
Do you need to send documents?
If you need to send us medical certificates, photographs, etc., please call us and we will help you: Telephone +46 771 88 00 99
Contact via social media
Facebook: You can ask us general questions about insurance via Facebook. If you have any questions concerning the details of your case, please call your case officer or our Customer service.
Contact via e-mail:
You can ask us general questions about insurance via e-mail. Our ambition is to answer all messages within 24 hours (weekdays). If you have any questions concerning the details of your case, please contact our Call Centre.
Do you want to visit us?
Visiting address: Klara Södra Kyrkogata 18 Stockholm
Postal address: Afa Försäkring 106 27 Stockholm
If you are not satisfied or have any questions about the handling of your case (In Swedish)
Do you want to send a fax?
Do not send any personal details by fax. Remember to state your case reference number.
Fax: +46 8 696 45 45