Contact us – English

We value your questions and comments. You have a variety of options to get in touch with us.

Customer service inquiries

We will help you with your insurance claim. We can also assist you if you have questions about submitting documents, such as medical certificates or photographs.

Phone number: +46 (0)771 88 00 99 Customer service hours: Monday to Friday, from 8 AM to 5 PM.

Send documents to: Afa För­säkring, 106 27 Stockholm

Email communication

You can inquire about general insurance questions through email. We aim to respond to all queries within 2 business days. For case-specific questions, please call us.

Send an email


Feel free to ask general questions about insurance on Messenger. For specific inquiries regarding your case, it is better to contact your case officer or our Customer service directly.

Open Messenger via Facebook

Concerns and Complaints

If you have any concerns or queries regarding the handling of your case, please consult our Complaints manager.

Information about complaints
(This information is in Swedish.)

Visit us

Opening hours for customer visits: 8-11 AM and 1-3 PM on weekdays.

Visiting Address: Klara Södra Kyrkogata 18, Stockholm

Find our location on Google Maps

Media inquiries

Contact information to our media relations professionals can be found in our press room.

Other inquiries

If you would like to speak with a specific person, or wish to contact us about other topics than insurance claims, you are welcome to call our switch board.

Switchboard: +46 (0)8 696 40 00

Fax: +46 (0)8 696 45 45